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Refund and replacement policy

Last updated: 29 September 2026

This policy explains when you can get a replacement or a refund. It works together with the rules shown in your account under Rules.

Accounts and logs

  • Accounts cannot be returned. If an account is bad because of a fault on our side, we replace it.
  • Report a bad account as soon as possible, before changing anything on it, by opening a support ticket with your order number.
  • We cannot replace an account after its password has been changed, or after it has been used.
  • We do not replace or refund accounts that are suspended, disabled or logged out after a successful login.

Virtual numbers

  • If no verification code arrives, cancel the number and the full price is returned to your SMS wallet.
  • If a number expires without a code, it is refunded to your SMS wallet once our provider confirms no code was delivered.
  • Numbers that received a code cannot be refunded.

Wallet top-ups

  • Top-ups are credited automatically once our payment partner confirms the payment.
  • If you paid but your wallet was not credited, open a support ticket with the transaction reference. We check the payment with our payment partner before crediting or reversing anything.

Merchant enrollment fee

The merchant enrollment fee is non-refundable.

Contact us

Open a support ticket from your account, or message our support team on Telegram at t.me/AcctMarketPlace1.